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FAQ

Question about the product

Q. What kind of product is ZAF?


A. ZAF is a meditation cushion designed to make sitting on the floor more comfortable and to help you focus on your posture and breathing. It can be used not only during meditation but also in your daily "centering time."

Q. Can it be used by beginners?

A. Yes, it can be used by those who are new to meditation. We recommend starting with a few minutes a day, sitting in a comfortable position.

Q. How should I sit?

A. Sit on the cushion with both knees on the ground. Once you are stably seated on your knees and bottom, try to find a position that feels comfortable to you.

Q. Can I use it on a chair as well?

A. In principle, it is not designed for use with chairs. However, you can use it while seated by placing it in the hollow of your back, between your shoulder blades, to support your posture.

Q. Does using ZAF improve posture?

A. It is expected to help you position your pelvis more easily and improve your sitting posture. However, individual experiences and sensations may vary.

Q. What filling do you use?

A. ZAF uses kapok, a natural material. It is characterized by its lightness and softness, and each piece is handcrafted by artisans.

*If specifications differ, please check the product page.

Q. Is there individual variation in firmness and sitting comfort?

A. As this product is handmade from natural materials, there may be slight individual differences in texture and volume. Please enjoy these characteristics of the product.

Q. How do I care for it?

A. If you are concerned about dirt, please gently clean the product using a method appropriate for its material. For detailed care instructions, please refer to the product page or the enclosed guide.

Q. Can children use it?

A. Some products are suitable for use, but please check for products that are appropriate for the size and purpose. When small children use the product, we recommend adult supervision.

Q. I'm concerned about a slightly sour smell when opening the package.

A. You may notice an odor characteristic of kapok, which is used as the filling material. This is especially noticeable when the product is new or has been stored in a sealed environment for a long time. However, the odor will gradually dissipate if the product is placed in a well-ventilated area. Please understand that this is a characteristic of the material.

Q. The filling has become flat, so I would like to have it refilled.

A. As you continue to use the product, you may notice changes in its texture and sitting comfort. Regarding refilling the inner padding, we may be able to discuss options depending on the product's condition, so please contact us via the inquiry form.

Q. It's broken. Can it be repaired?

A. In cases where the item has been used for an extended period, we may be able to offer repair consultations depending on its condition. Please contact us via the inquiry form with photos showing the damaged areas and the overall condition of the product. After reviewing your submission, we will provide further information.

Questions about meditation

Q. Can I use this even if I've never meditated before?

A. Yes, of course you can. ZAF is designed to help even those without meditation experience easily start their "sitting practice." Please try starting with just a few minutes, sitting quietly and focusing on your breath.

Q. How long should I meditate for?

A. In the beginning, even about 5 minutes a day is sufficient. What's important is to continue without overdoing it, rather than focusing on how long you practice. Once you get used to it, gradually extend the length to what feels comfortable for you.

Q. What should I do when I meditate?

A. First, sit in a comfortable position and focus on the inflow and outflow of your breath. If distracting thoughts arise, don't try to force them away; simply notice them and gently bring your awareness back to your breath.

Q. Many distractions come to mind during meditation.

A. That's perfectly natural. When you notice your mind wandering, don't try to force the thoughts away. Instead, gently bring your attention back to your breath or physical sensations. That very process of repeatedly doing so is meditation.

Q. Is it better to meditate in the morning or at night?

A. It doesn't matter whether it's morning or night, as long as it's a time that's easy for you to continue. Many people incorporate it in the morning as a time to clear their minds, and at night as a time to transition from the day.

Q. Is ZAF only for meditation?

A. ZAF can be used in various everyday situations, such as during meditation, when you want to regulate your breathing, when you want to change your mood, or when you want to have some quiet time to sit. It can also be used for stretching and training exercises. Video URL:

Q. Please tell me how to meditate.

A. We've included videos demonstrating basic sitting postures and breathing techniques so that even beginners can feel comfortable trying meditation. Please try it at your own pace, starting with short sessions.
Video URL: https://youtu.be/5wBIE2-pbIY?si=g3nT96BPRzP9UAi6

Question about your order

Q. Can I cancel or change my order after it has been placed?

A. It may be possible to accommodate your request if it's before shipping preparation. Please contact us as soon as possible via the inquiry form. Please note that changes or cancellations may not be possible after shipping.

Q. What payment methods do you accept?

A. Available payment methods, such as credit cards and various online payment services, can be confirmed on the purchase screen.

Q. I haven't received my order confirmation email.

A. Please check your spam folder first, as the email may have been redirected there. Also, there's a possibility that the email address you entered was incorrect. If you still don't receive it, please contact us.

Q. How long does shipping take?

A. After your order is confirmed, we usually ship within a few business days. This may vary depending on order status and delivery region.

Q. How much is shipping?

A. Shipping fees vary depending on the delivery region and order details. Please check the purchase screen for more information.

Q. Can I return or exchange this item?

A. If there is a defect in the product, please contact us within a certain period after its arrival. Returns and exchanges due to customer convenience may be subject to conditions, such as the product being unused.

Q. Do you ship internationally?

A. There may be some areas where this service is available. For the latest availability, please check the order screen or contact us.

Other questions

Q. Can I purchase this as a gift?

A. Yes, some people choose these as gifts. For gift wrapping options, please refer to the instructions at the time of your order.

Q. Is there anywhere I can see the actual product?

A. You may be able to see it in person at exhibitions or events. The latest information will be announced on our official website and social media.

Q. Can we consult with you about introducing your services to corporations, schools, temples, etc.?

A. Yes, we also offer consultations for corporations, schools, temples, and other organizations. Please feel free to contact us via the inquiry form.

Q. Are you available for media features, interviews, and collaboration inquiries?

A. Yes. For inquiries regarding interviews, publication, collaborative projects, etc., please contact us via the inquiry form.

Please feel free to contact us.

Please feel free to contact us if you have any questions about your order or any other inquiries.